Refund and Returns Policy

Contact us at shop@zigolotti.com for questions related to refunds and returns.

EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email.

Our refund and returns policy lasts 60 days. If 60 days have passed since your purchase, we can’t offer you a full refund or exchange.

RETURNS

To return your product, send us an email.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary, we will notify you of progress.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days depending on your location and payment provider.